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A.E.S. Home :: Home :: FAQ's
FAQ's - Frequently Asked Questions
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Simply click on the questions to see some of our answers. If you need additional assistance please Contact Us.

Questions are ranked in order of popularity.

 

  

 

 
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Q1. All - How do I know which heating appliance is right for my home?

Q2. Pellet - Do I need a chimney for a pellet stove/insert?

Q3. Pellet - I hear a lot about burning corn. How hot does it burn and can I burn it in my pellet stove?

Q4. Pellet - How do I know how much heat I need?

Q5. All - What is a floor protector (hearth pad) and why do I need it?

Q6. Gas - Is direct vent the same thing as ventless?

Q7. All - How do I know how much heat I need?

Q8. Pellet - How often do I need to clean my pellet stove/insert?

Q9. Gas - Will my gas hearth product still burn if I lose electricity to my home?

Q10. Pellet - What type of pipe can I use to vent my pellet stove/insert?

Q11. Pellet - What are pellets made of?

Q12. Gas - What is the difference between a fireplace insert and gas fireplace?

Q13. Pellet - What should I use to clean my glass?

Q14. All - Why should I yearly have our heating appliance cleaned professionally?

Q15. Gas - How do gas fireplaces vent?

Q16. Gas - How do I light my pilot?

Q17. All - How can I find the model or serial number?

 

     

 

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